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Welcome to Rfyned. These Terms and Conditions govern your use of our website and the purchase of products from us. By using this website and placing an order, you agree to these Terms and Conditions.

1. About Us

This website is operated by Rfyned.

If you need to contact us, you can reach us at:

Email: [insert email address]
Instagram: [insert Instagram handle]
Business address: [insert business address if applicable]

2. Products

We take reasonable care to ensure that product descriptions, images, and prices are accurate.

However:

• colours may vary slightly depending on your device screen

• product images are for illustration purposes only

• sizing and fit may vary slightly between styles

All products are subject to availability. We reserve the right to withdraw or amend products at any time without notice.

3. Orders

When you place an order, you will receive an order confirmation email. This does not mean your order has been accepted.

Your order is accepted only when we confirm dispatch of the product.

We reserve the right to refuse or cancel any order where necessary, including where:

• a product is out of stock

• there is an error in the price or product description

• we suspect fraudulent or unauthorised activity

If your order is cancelled after payment has been taken, we will refund you in full.

4. Prices and Payment

All prices shown on the website are in [GBP / EUR] and include VAT where applicable.

Delivery charges, if applicable, will be shown at checkout before you complete your order.

Payment must be made in full at the time of purchase using the payment methods available on our website.

We reserve the right to change prices at any time, but changes will not affect orders already placed and accepted.

5. Shipping

We offer shipping to the locations shown at checkout.

Estimated delivery times are provided for guidance only and are not guaranteed. We are not responsible for delays caused by couriers, customs processes, public holidays, or events outside our reasonable control.

Once your order has been dispatched, you may receive tracking details where available.

6. Your Right to Cancel

If you are a consumer buying online, you generally have the right to cancel your order within 14 days of receiving your goods, even if they are not faulty. If you cancel within that period, you then have another 14 days to return the goods. Refunds can generally be withheld until the goods are returned or you provide evidence of return.

To exercise your right to cancel, please contact us at [insert email address].

You must return the item to us within 14 days of telling us you wish to cancel.

7. Returns

We accept returns in line with our Returns Policy.

To be eligible for a return, items must be:

• unworn

• unused

• in their original condition

• returned with any original packaging where possible

You are responsible for return postage costs unless the item is faulty, damaged, or incorrect.

We reserve the right to reduce the refund if the value of the goods has been reduced by handling beyond what is necessary to establish their nature, characteristics, and functioning.

8. Faulty, Damaged, or Incorrect Items

Nothing in these Terms affects your legal rights. Under UK consumer law, goods must be as described, of satisfactory quality, and fit for purpose. Consumers may have rights to a refund, repair, or replacement where goods are faulty or not as described.

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible at [insert email address] with:

• your order number

• a description of the issue

• clear photos where relevant

We will review the issue and let you know the next steps.

9. Refunds

If your return is approved, your refund will be made to your original payment method.

Where a consumer is entitled to a refund, the timing depends on the circumstances, but online cancellation refunds are generally due within 14 days of receiving the returned goods back, or evidence that they were sent back.

Please note that it may take additional time for your bank or payment provider to process the refund.

10. Discount Codes and Promotions

From time to time, we may offer discount codes or promotions.

Unless stated otherwise:

• only one discount code can be used per order

• discount codes cannot be exchanged for cash

• discount codes cannot be applied retrospectively

• we reserve the right to withdraw or amend promotions at any time

11. Intellectual Property

All content on this website, including text, images, branding, logos, graphics, and design, is owned by or licensed to Rfyned.

You may not copy, reproduce, distribute, or use any content from this website without our prior written permission.

12. Website Use

You agree not to use this website:

• for any unlawful purpose

• to interfere with or disrupt the website or its security

• to transmit harmful code, viruses, or malicious material

• to misuse the website in any way

We may suspend or restrict access to the website if we believe misuse has occurred.

13. Liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or breach of your statutory consumer rights. Terms must be fair and cannot override mandatory consumer protections.

Subject to the above, we are not liable for:

• indirect or consequential losses

• delays or failures caused by events outside our reasonable control

• business losses where you are purchasing as a consumer

14. Privacy

Your personal information will be handled in accordance with our Privacy Policy.

15. Third-Party Links

This website may contain links to third-party websites or platforms, including social media. We are not responsible for the content, policies, or practices of third-party websites.

16. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the updated date.

17. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law allows otherwise.